Shipping policy
Where We Ship
We currently ship within the United States only. We do not offer international shipping at this time.
Processing & Fulfillment Times
Orders are fulfilled by our network of trusted suppliers and may ship from various locations, including within the United States and internationally. Orders are typically processed within 1–3 business days. Delivery generally takes 7–14 business days after fulfillment, though times may vary depending on your location, product availability, and the fulfilling supplier.
Shipping Costs
We offer free shipping on select products where available. For items that do not qualify for free shipping, shipping rates are calculated at checkout based on your location and preferred shipping speed, using rates provided by available carriers.
Order Tracking
Once your order has shipped, tracking information will be provided when available. You will receive an email notification with tracking details so you can monitor your delivery.
Lost or Delayed Orders
If your order has not arrived within 30 days of the estimated delivery date and tracking shows no recent updates, please contact us at info@zippy.market. We will investigate with our fulfillment partners and work to resolve the issue promptly. Resolutions may include a reshipment or full refund at our discretion. Please note that delays caused by carrier issues or circumstances outside our control may affect delivery timelines.
Incorrect Shipping Address
Please double-check your shipping address at checkout. If you notice an error, contact us within 24 hours of placing your order and we'll do our best to update it before shipment. Zippy is not responsible for orders shipped to an incorrectly entered address, but we'll always try to help make it right.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging, and we'll send a replacement or issue a refund.
Contact Us
If you have any questions about your order or shipment, please reach out to us at info@zippy.market and we'll be happy to help.